The Promenade Dental Practice: 4.5 stars across 86 reviews, with a measurable next step.

I was a patient with the practice for some time and was happy with the treatment I got from the dentist, however my recent experience with the receptionist was not as good. Took ages to get through and when someone finally picked up this was the interaction: Me: "Hi, I am a patient of yours and think one of my tooth could be infected, it really hurts, could I please book an emergency appointment." Receptionist: "Last time you were here was 2 years ago, we take NHS patients out of the register if they haven't been here for 2 years." Me: "But I am not an NHS patient, I am private." (wish I was NHS patient by the way, but couldn't find anywhere NHS to go last time I registered) Receptionist: "Ehm, yes you are private." Me: "Could I book the appointment please?" Receptionist: "Next appointment we have is in 2,5 weeks." Me: "Is that really your earliest emergency appointment I am in pain." Receptionist: "How are you managing the pain?" Me: "With painkillers but I shouldn't be taking painkillers for 2,5 weeks." Receptionist: "Why not?" Needless to say, I am now patient somewhere else, who was able to see me much sooner and has a friendly receptionist, who tries her best to help. Turns out it was an infection and I needed antibiotics immediately, otherwise it would have spread.

Extremely fortunate to be a patient at this practice since I moved here in 2017. Used to have the wonderful Regina as a dentist but now she's gradually reducing her caseload, I have moved over to Harriet who's also brilliant. I've had a few personal worries recently, but it's always reassuring to visit this practice where staff are warm and treat you with utmost care - the whole 'journey' from arrival with reception to dental treatment itself is a positive one. I've also had follow up calls to check I'm ok which is really something. Thanks, Team.

Monique is by far the best hygienist I have ever had in the 30+ years of having regular cleanings. An incredible deep clean with fantastic attention to detail. You can tell that time and care is taken followed up with just the right amount of admonishment to do more flossing without making you feel bad. I would 100% recommend.

Regina Bormann has been out family dentist for over 15 years now. A brilliant specialist, so lucky to have her. Always professional and friendly service from everyone at the Promenade. Thank you!